Frequently Asked Questions
Everything you need to know about your Shop Cap City experience.
How long does shipping take?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days domestically, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please visit our returns portal to generate a prepaid shipping label.
How do I know which size to order?
Each product page features a detailed size guide. Since we carry various brands, we recommend checking the specific measurements provided to ensure the perfect fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your products ethically sourced?
At Shop Cap City, we prioritize quality and responsibility. We partner with manufacturers who adhere to fair labor practices and utilize sustainable materials whenever possible.
Can I track my order in real-time?
Yes! Once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's journey to your doorstep.